Avaliação de funcionário

  1. 2.0
    Funcionário atual, mais de 8 anos

    Downhill since FIS took over

    May 22, 2021 - not comfortable disclosing em Cincinnati, OH
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    Prós

    - Great amount of PTO - My coworkers and immediate management team are amazing, but they seem to be the exception to the rule.

    Contras

    When we were acquired by FIS, some of the major changes they implemented were basically a pay decrease: - reduced 401k matching - went from 1 to 1 at 5% (5% total match) to 1 to 0.5 at 6% (3% total match) - removed some healthcare options, mainly only HSA options now. Costs are also higher, so I pay more for my insurance and get less out of it. - removed bonuses for non-management with zero warning and no transparency. - very little upward mobility. - Senior management doesn't seem to care current employees are unhappy and leaving

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    22 pessoas acharam esta avaliação útil

    Resposta da FIS

    Manager Employer Branding and Recruitment Marketing

    Thank you for your candid feedback. You identified yourself as a current colleague, so we encourage you to report any of your stated concerns through your manager, a member of the People Office, or the FIS Ethics Hotline

Outras avaliações de funcionários

  1. 5.0
    Funcionário atual, menos de um ano

    Great place to Work

    Jul 29, 2021 - Account Executive em Houston, TX
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    Visão de mercado da empresa

    Prós

    Some of the best benefits I have ever had, great people with lots of diversity, fantastic work/life balance!

    Contras

    Salary could be higher to start for someone with years of experience

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  2. 5.0
    Funcionário atual, mais de um ano

    Great Company

    Jul 22, 2021 - Customer Service II em Little Rock, AR
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    Visão de mercado da empresa

    Prós

    Benefits are great! For Arkansas job market, it is the best job for the money that I’ve had since living here! I think it’s got the support you need as far as supervisors and overall staff in various departments like HR. They promote your success as an individual just as much as they do for your success with staying with them as a company! There is great opportunity as far as overtime and moving around within the company! I Worked from home during covid and it has been a real blessing for me to be able to do that.

    Contras

    It’s a call center so you will be on the phone all day long which is expected but it can get to you some times. Also it’s high turnover-all call centers are-which puts a lot of stress on the current employees when we have gotten short handed. This week we have had 80 waiting calls all week with 30 minute hold times which does make for grumpy customers. The quality scores can be stressful and we don’t see them in a timely manner as the supervisors are just as busy as well. High call volume means supervisors are taking calls as well. Usually I don’t know my quality scores until the end of the month which is a big deal to me as I want to know how I am doing throughout the entire month.

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