Good company - Avaliação de funcionários no cargo de CSA - Customer Service Associate na empresa Firstsource Solutions

4,0
4 de abr. de 2024
Recomenda
Visão de mercado da empresa

Prós

Good company with good process with incentives Work colleagues and management is good Rewards and recognition given for employees and perks too Pick and drop facility at night schedule Good company overall to work Awesome work environment especially in non voice process Good incentives when worked on targets and performance based pay is good N health insurance provided by company is sufficient

Contras

Incentives have way many parameters to cover Pay grade is bit low Promotion is bit slow Some process have work politics can hamper progress Rotating shifts and process shifts anytime Need to take care of health overall due to work shifts and work targets Following scheduled breaks and 1 hour break in 9 hour shift overall seems laggy

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Resposta da empresa Firstsource Solutions
1y
Thank you so much for taking the time to leave us feedback. We are pleased to hear that you find the company to be good overall, with effective processes, supportive colleagues, and a positive work environment. We are committed to providing rewards and recognition to our employees and offering perks such as pick-and-drop facilities for night schedules. We are also glad that you appreciate the incentives and performance-based pay, which are designed to reward hard work and achievement. We strive to maintain a great work atmosphere, especially in non-voice processes, and ensure that our health insurance meets the needs of our employees. We are committed to providing clear pathways for career advancement and are actively working to streamline and enhance our promotion procedures to better support employee growth.

Confira outras avaliações da empresa Firstsource Solutions

5,0
4 de dez. de 2025
Recomenda
Visão de mercado da empresa

Prós

Great team support from everyone

Contras

Not much pto and policy change

1,0
18 de mai. de 2026
Recomenda
Visão de mercado da empresa

Prós

None. Deadful company. Stay away

Contras

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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