Chaotic, toxic environment. Fend for yourself attitude. - Avaliação de funcionários no cargo de Customer Service Representative (CSR) na empresa Rigdon

Clearly an MBA has never touched this business. Very blue collar and unprofessional. Rigdon Inc. does not hold team meetings or one-on-ones. Supervisor feedback is absent. Communication is often short, vague, and unfriendly. No feedback on KPIs/metrics. I do not feel empowered to ask questions. Questions are met with slow responses and contradictory answers from dispatchers and management. Sometimes questions go unanswered without follow-up. The company's CRM is buggy and unreasonably difficult to navigate. Outages to the CRM and phone system are frequent, sometimes lasting over an hour.