Avaliações da Ctrip.com | Glassdoor.com.br

Avaliações da Ctrip.com

Atualizado em 16 de set 2019

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67 avaliações encontradas

2.9
EstrelaEstrelaEstrelaEstrelaEstrela
Tendências de classificaçãoTendências de classificação
33%
Recomendam a um amigo
  1. "s"

    EstrelaEstrelaEstrelaEstrelaEstrela
    • Qualidade de vida
    • Cultura e valores
    • Oportunidades de carreira
    • Remuneração e benefícios
    • Alta liderança
    Funcionário atual - Technical Product Manager 

    Trabalha na Ctrip.com em período integral

    Prós

    a comfortable work and life balance

    Contras

    a very traditional business model, and lack of creativity

    Ctrip.com2019-09-17
  2. "chief executive officer"

    EstrelaEstrelaEstrelaEstrelaEstrela
    • Qualidade de vida
    • Cultura e valores
    • Oportunidades de carreira
    • Remuneração e benefícios
    • Alta liderança
    Funcionário atual - Funcionário confidencial 
    Recomenda
    Perspectiva positiva

    Trabalha na Ctrip.com em período integral

    Prós

    one of the fastest growing

    Contras

    a lot of organization changes

    Ctrip.com2019-08-25
  3. "1"

    EstrelaEstrelaEstrelaEstrelaEstrela
    Funcionário atual - User Experience em Pequim, Pequim

    Trabalho na Ctrip.com em período integral há menos de um ano

    Prós

    Good atmosphere with me and my teammate

    Contras

    Great teamwork and best work environment

    Conselho à presidência

    Keep going

    Ctrip.com2019-08-20
  4. Útil (1)

    "Make changes before it's too late"

    EstrelaEstrelaEstrelaEstrelaEstrela
    • Qualidade de vida
    • Cultura e valores
    • Oportunidades de carreira
    • Remuneração e benefícios
    • Alta liderança
    Ex-funcionário - Customer Service Advisor em Edimburgo, Escócia
    Não recomenda
    Perspectiva negativa

    Trabalhei na Ctrip.com em período integral por menos de um ano

    Prós

    Nice colleagues (that's why 2 stars and not just one!), office location, free coffee

    Contras

    The saddest aspect of working at Trip.com is that there is no difference if you care about your job and your customers, if you are a good performer, a fast learner and a team player or if you just care about your salary at the end of the month and a fast internet connection on your pc. Team leads cannot do their job (which should be MANAGE A TEAM) as they are relegated to handing complaints and escalation. Some of... them are most of the time nice and potentially good, but they are always overwhelmed and don´t have time to deal with issues or dynamics of the team (that leads to more and more discontent and less trust). Also, it´s important to mention that some others team leads are incompetent and bossy rather than LEADERS. This is not acceptable and it is really frustrating. Limited (well, miserable) learning and development opportunities. Terrible processes and communication between Edinburgh and Shanghai office, long and exhausting procedures (not to mention the language barrier) for problems that could be solved in 5 minutes, if we had the chance to take ownership of our customers´issues. Terrible and totally random shift patterns and rotas: we would love to have a personal life too. Last little sad note, I´m still waiting to have my termination meeting. It was nice to meet you too.

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    Conselho à presidência

    Stop making promises you can´t keep, and stop treating people like they are just a number as you will loose a lot of good and committed employees. Listen to your teams, all of them, and remember that a happy employee is the key for a happy customer (and a happy customer will want to do business with you again and again). PERFORMANCE BONUS SYSTEM nice and fair, please demonstrate that a good employee is valuable for... you (also a "good job" sometimes would be appreciated). Try to keep your best employees, (as they are an invaluable source of knowledge and experience) by motivating them, not blaming them. Please give the chance to team leads to be good LEADERS (some of them naturally are!), by creating a "complaint team" or by delegating some manual tasks to other advisors. Listen and reply to every feedback, show your employees that you listen to their voices: keep in mind the second core value of your company.

    Mostrar mais
    Ctrip.com2019-08-19
  5. "Good company, poorly organised"

    EstrelaEstrelaEstrelaEstrelaEstrela
    • Qualidade de vida
    • Cultura e valores
    • Oportunidades de carreira
    • Remuneração e benefícios
    • Alta liderança
    Funcionário atual - CSA - Customer Service Associate em Xangai, Xangai
    Não recomenda
    Perspectiva negativa

    Trabalho na Ctrip.com em período integral há menos de um ano

    Prós

    High salary, easy job, flexible

    Contras

    Poor communication between offices etc

    Ctrip.com2019-07-22
  6. Útil (2)

    "Not a bad place to start"

    EstrelaEstrelaEstrelaEstrelaEstrela
    • Qualidade de vida
    • Cultura e valores
    • Oportunidades de carreira
    • Remuneração e benefícios
    • Alta liderança
    Funcionário atual - Quality Checker em Edimburgo, Escócia
    Recomenda
    Perspectiva negativa

    Trabalha na Ctrip.com em período integral há mais de um ano

    Prós

    Great people, flexibility, cycle to work scheme.

    Contras

    Lack or organisation, they make promises they then break, high expectations for the salary, rotating shifts in a very random pattern.

    Ctrip.com2019-07-15
  7. "good company as it's leading in the industry"

    EstrelaEstrelaEstrelaEstrelaEstrela
    • Qualidade de vida
    • Cultura e valores
    • Oportunidades de carreira
    • Remuneração e benefícios
    • Alta liderança
    Ex-funcionário - Team Leader em Xangai, Xangai
    Recomenda
    Perspectiva negativa

    Trabalhou na Ctrip.com em período integral por mais de 3 anos

    Prós

    steady more oppotunities more professional good wlb

    Contras

    tech is not great too many people

    Ctrip.com2019-07-18
  8. Útil (5)

    "Poor processes and poor management"

    EstrelaEstrelaEstrelaEstrelaEstrela
    • Qualidade de vida
    • Cultura e valores
    • Oportunidades de carreira
    • Remuneração e benefícios
    • Alta liderança
    Funcionário atual - Customer Service Advisor em Edimburgo, Escócia
    Não recomenda

    Trabalho na Ctrip.com em período integral há menos de um ano

    Prós

    Nice location. Free soft drinks.

    Contras

    Very hard to perform your job well as the companies policies and procedures are incredibly deceptive and impossible to explain to customers. Horrible shift rotation, that is only getting worse. At times the schedule will have you working 7:00 - 15:30 and the following day you’ll be working 14:30 - 23:00. Incredible oversight from management as to the toll this can have on your physical and mental health.... Management talk to you like you are dirt, especially one of the trainers who has no people skills whatsoever.

    Mostrar mais

    Conselho à presidência

    Treat your staff like they are human beings. We are people, not a cell on an excel spreadsheet or just another staff id number

    Ctrip.com2019-07-25
  9. "if you were here as a flight dev"

    EstrelaEstrelaEstrelaEstrelaEstrela
    • Qualidade de vida
    • Cultura e valores
    • Oportunidades de carreira
    • Remuneração e benefícios
    • Alta liderança
    Ex-funcionário - Senior Development Manager em Shenzhen, Guangdong
    Recomenda
    Perspectiva positiva

    Trabalhou na Ctrip.com em período integral por mais de 3 anos

    Prós

    good place to learn R&D and product design

    Contras

    a little bit traditional and not that cool in Shenzhen, it would very different if you're in Shanghai HQ.

    Ctrip.com2019-07-15
  10. Útil (1)

    "Not the best, not the worst"

    EstrelaEstrelaEstrelaEstrelaEstrela
    • Qualidade de vida
    • Cultura e valores
    • Oportunidades de carreira
    • Remuneração e benefícios
    • Alta liderança
    Ex-funcionário - Customer Service em Edimburgo, Escócia
    Não recomenda
    Perspectiva neutra

    Trabalhou na Ctrip.com em período integral por mais de um ano

    Prós

    Working within a multilingual environment close to the city center in a cool office with free drinks. I would say it's better than working as kitchen porter.

    Contras

    Humanly incompetent team leaders many of them at their first experience, managers unable to manage the dynamics between employees, workload, pressure and targets to be reached out of the ordinary, many people enter healthy and after a few months they go sick due to nervous breakdown. You will be asked to work over the weekend, sometime till 11pm or from 7 am. Quality monitors will ask you to "smile over the... phone", they will check you if you are smiling during a call. I cried when I got another job offer.

    Mostrar mais

    Conselho à presidência

    The management needs more training. You need to hire TLs with more experience and you need to reduce the pattern shifts.

    Ctrip.com2019-08-14
67 avaliações encontradas
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