I got the sense they were unprepared for my advanced counter-questions about direction, KPIs as a function of closing, and other sales management and coaching cues. This leads me to believe their organization may not be well equipped to coach KPIs to closing ratio, etc. They were more interested in call length than closing ratios in a sales role? Coaching for results, not coaching only to correct. KPIs push into the overall service level, but the goal is a dependency on the results you desire. Closing, key points, script adherence, production goals, volume? What is the goal, quality or quantity? These obviously go beyond adherence KPIs. Their focus on adherence for a sales role is concerning, as if they may not understand how KPIs really DO affect their results... Again, a major red flag so not a fit for me. When you know more about this than your interviewer, RUN! (Outlook negative)