I initially posted for a job on The Ladders for a customer service director position. I was called by a recruiter and screened. I then had 3 phone interviews; 1) with person who the role would report to (vp), 2) with person who would report to me, 3) executive level coo. The interviews were very informal and situational in nature. There was not a lot of depth or detail to the interviews and they were not very challenging. Longest most detailed interview was with lowest level person who would report to me. Focus was on leadership style. Discussions with senior leadership focused more on strategy and setting up optimal organizational structure.