They contacted me through email and set up a phone interview for a support position. I'm not sure where they got my resume or how they thought I would be a good match for the support position. That caused some awkwardness because the interviewers wanted to know why I was interested in the position. I didn't have a good answer for that because I didn't remember applying for it. The first interview went really well. It was with a guy in another department. He seemed like a regular employee rather than a manager or someone from a hiring office. He asked some technical questions but couldn't answer many of my questions because he worked for a different office. The second interview was with an actual hiring manager in the same department where they had the opening. The interview seemed to go alright, but I got an email afterwards saying that they had selected another candidate. I wasn't really bothered because I wasn't really interested in the position. I would have liked to visit Amazon's office in Seattle though. The interviews took about 45 minutes each.