10y
I'm very sorry that we dropped the ball on following up with you. We pride ourselves on creating a positive experience for candidates during the interview process and when that doesn’t happen, we want to find out what went wrong and make it right. While our team is currently looking into the process around the Customer Success Manager role and ensuring that the follow-up occurs, I would welcome the chance to follow up with you directly. Please feel free to reach out to me at amy.meyer@appfolio.com. Thank you for taking the time to give us this valuable feedback so we can continue to improve.