I applied online and received an email 2 days later with a list of questions. I answered the questions and sent back the email. That was Friday, by that Monday I had received a call and spoke to an awesome woman and she asked me some general tech questions. She was impressed and decided to move me through the process. I had an interview via FaceTime the next day. Awesome interview process

asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions