The interviewing was pretty easy. I initially signed up for a Skype interview, but since Skype was seeming to malfunction (big surprise) Apple just decided to call me for the interview. I talked to a very encouraging and friendly lady for about 20 minutes. She explained everything about the position, asked a few questions, and accepted questions with a very polite attitude. I've never been so comfortable for an interview. She asked things like what is RAM, hard drive, and a processor. Also, she asked what was my experience with Apple prodcuts (which was only ipods and ipads fyi), and she also gave me situations and asked how I would help the customer troubleshoot their product. Overall, the questions weren't as difficult as I expected. To be honest, I am definitely no tech expert. My answers for the RAM hard drive processor question was: the RAM deals with memory and it determines how much a computer can process, the hard drive is the storage system for the computer, the processor is like the engine of the computer and it determines how smooth it runs. I swear to god, I felt like I was pulling the BS right out of my butt. But, she said I had excellent answers. Anyway, it was a pretty lax, and easy interview.