Whole process was a bit of a mess. First applied in December 2013 and I heard back that I had not been successful. A few months later I then heard from someone at Futureboard to say I actually had been successful and to arrange a phone interview. The phone interview was fine and very informal basically just competency based questions. I then had the assessment center at the Ipswich office. The day in general was quite good. The analysis exercise was good practice for doing a SWOT analysis and the presentation was quite good as you could do it on a topic of your choice. The group exercise seemed pretty pointless as we decided our option quite quickly and therefore spent the rest of the time just discussing strengths and weaknesses. The main issue I had with the application process is that I never heard back from BT or Futureboard about whether I got the job or not. They had said that they would get back within a few days. I contacted Futureboard several times and they were unable to give me an answer. Obviously there was some breakdown in communication somewhere.