You must pass an online typing and customer service skills test before interviewing. The in person interview was a STAR behavior based format. The questions were based on S- situation T- task A- action and R-result. They would ask you a question and you would have to respond in that format. They wanted very clear and concise answers. They would allow you a moment to think about and answer or come back to it in the end if needed. After the interview, I received an offer within a weeks time.

3 interview process. Phone interview and two zoom interviews. Made it through to the third round and still haven't heard anything for the past 5 months. I enjoyed everyone who I had the chance to interview with. I just wish the hiring managers would communicate on a final decision.