I applied online. Was called the same day. Had 1 interview with HR/recruiter on the phone and 1 interview one-on-one. Process took 1 week. Call center was hiring abundantly. The interview with HR is pretty much the same as the one-on-one. Recruiter was encouraging and gave me advice for the next round, which is an awesome attitude.

Interviewed by two managers. Asked about my background in retail and business banking, and why I would be a good fit for this position. Asked 10 scenario questions in how I handled past situations. Finally went through a mock scenario where I had to analyze a client's portfolio, assess ability and willingness to make arrangements of repayment based on the information presented.