Case study, missing boxes in an urgent shipment, what would you do?

Question

Sigiloso · Accepted Answer

First action is to identify if can be provided other part number to apply the missing box and provide the delivery. Then open a process with the transport Co. to locate box and if it is not located need to request reimbursement.

PC · Answer

- Insure the customer that we are looking into it and giving them the option to either ship a new box or wait while we find out what happened
- Find out the nature of the missing box
- Order to ship a new batch 
- Find out the last scan location and reach out to personel in charge

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