Obtain a position as customer service representative, where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company’s brand name.  Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem;  Investigate and solve customers’ problems which may be complex or long-standing that have been passed on by customer service specialist;  Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes;  Train and coach team members to deliver a high standard of customer service;  Work with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments;  Keep records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints;  Supplied customers with written responses and information and followed up on customer communications.