2 technical rounds of interview. First round technical round and second round is client Integration and ITSM modules questions • • Can you name 3 types of SLA? • • Why would you use SACM? • • What is an OLA? • • What are the stages of the ITIL lifecycle (v3)? • • Release and Deployment Management is part of which phase? • • What are the parts of the Service Strategy? • • Change Management is part of which phase? • • What is the Difference between Utility and Warranty? • • What are different parts of service portfolio? • • What is the major difference between ITIL v2 and ITIL v3