I applied to Crunch Fitness for a General Manager or District Manager role and was initially excited to be contacted and brought in to discuss these positions. During the interview, I was impressed by the facilities and the potential role—but was ultimately blindsided when told the roles I applied for weren’t actually open. Instead, they offered me a starting position as a Front Desk employee at $12 an hour. It was incredibly frustrating and felt insulting, especially given my experience and the level of roles initially discussed. I kept things professional, but the process left me feeling misled and undervalued.

I submitted an application submitted online, received and email asking me to go to any gym location for a 'fist bump' interview (seems like discriminatory hiring practice). Then I had a phone call the interviewer who suggested I would have an additional in person interview at the gym I applied to work. I knew it was going to be bad when the interviewer clearly has not read my resume as he asked questions off of a list like he was hiring for a shift manager position at McDonald's. I knew it was going to be a bad fit when I asked him how they would manage my performance. He stumbled over a description of an antiquated sales volume based model that doesn't really account for local population needs and changing demographics (e.g., a new grocery store opened up next door which should be increasing membership sales if the management knew how to think creatively). I knew I was overqualified for HIS role when I pointed out a flaw in their check in process that could contribute to increased customer churn. I observed the front desk attendants frequently allow people in with cancelled membership tags which means you have a lot of people in the gym not paying. Anyway, Crunch should probably fire this person and clean up operations and they could have a real cash cow on their hands or they can continue business as usual.