Pergunta de entrevista da empresa TriTech Software Systems

Describe how I managed customer satisfaction issues at a time when expectations had not been met.

Resposta da entrevista

Sigiloso

6 de abr. de 2016

I relayed past experiences in which I restored two former IT organizations' customer relationships, regaining end user trust, and improving process and service quality, by focusing on process, procedure, performance metrics and customer satisfaction.