Perguntas de entrevista de vaga de Customer Service Representative da FARFETCH

Atualizado em 11 de mai 2021

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14 de mais de 264 entrevistas encontradas

Entrevistas da FARFETCH

Experiência
Positiva69%
Negativa15%
Neutra15%
Como conseguir uma entrevista
Candidatura online80%
Indicação de funcionário20%
Dificuldade
2,5
Média
DifícilMédiaFácil

Entrevistas para as principais vagas da FARFETCH

FARFETCH

Candidato sigiloso à entrevista

Nenhuma oferta
Experiência negativa
Entrevista fácil
Candidatura

Fui entrevistado na FARFETCH

Entrevista

They like to take their time, I kept correspondence for this role over a span of two months. Finally got an interview and was told it’s and entry level role that’s temporary.

Perguntas da entrevista
  • How do you deal with bothered clients?
    1 resposta
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FARFETCH

Funcionário confidencial

Oferta aceita
Experiência positiva
Entrevista normal
Candidatura

Fui entrevistado na FARFETCH

Entrevista

Very good, pleasant, not stressful. The woman I was talking to was very calm and nice. The communication was very pleasant. I had good experience having this kind of a interview

Perguntas da entrevista
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FARFETCH

Funcionário confidencial

Oferta aceita
Experiência positiva
Entrevista normal
Candidatura

Candidatei-me por indicação de um funcionário Fui entrevistado na FARFETCH

Entrevista

You will receive a call to explain the roll you're applying for. You will then have one interview and then if you pass that one you will meet the manager and the recruiter. A few days after the second interview you will be told if you were accepted or not. I received a call.

Perguntas da entrevista
  • You will be asked to talk a little about yourself and your previous work experience.
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FARFETCH

Funcionário sigiloso em Porto, Porto, Porto

Oferta aceita
Experiência positiva
Entrevista normal
Candidatura

Candidatei-me online. O processo levou 7 semanas. Fui entrevistado pela FARFETCH (Porto, Porto, Porto) em mai 2019

Entrevista

The interview process was long/extensive, but I believe it makes sense, given the position. After going through an initial Skype interview, I was then asked to solve a 7 question case study, both in English and Spanish regarding some specific subjects related to the job. The third step was to come in for my first face-to-face interview with Human resources and Account manager team leader and discuss the case study. The last step was to come in for a final interview with both HR, AM team leader and AM Director. During the extension of the interviews, all the people from Farfetch were always very helpful.

Perguntas da entrevista
  • Tell us a very good experience you had at your job and how did you achieve it, and tell us a very bad/difficult situation you had at your job and you did you solve it.
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FARFETCH

Candidato sigiloso à entrevista

Nenhuma oferta
Experiência positiva
Entrevista normal
Candidatura

Candidatei-me online. O processo levou 3 semanas. Fui entrevistado pela FARFETCH em fev 2019

Entrevista

We set up time and interviewer asked me to tell about myself, then we discussed the role and the company and who they were looking for. No tricky questions were asked.

Perguntas da entrevista
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FARFETCH

Funcionário confidencial

Oferta aceita
Experiência neutra
Entrevista fácil
Candidatura

Fui entrevistado na FARFETCH

Entrevista

Was pretty swift. Met with the North America CS Manager. Basic cs questions. Can you use computer? Who comes first, you or the customer? Any experience with Salesforce? Easy to get into this company

Perguntas da entrevista
2 pessoas acharam esta entrevista útil

FARFETCH

Funcionário sigiloso em Lisboa

Oferta aceita
Experiência positiva
Entrevista normal
Candidatura

Candidatei-me online. O processo levou 1 semana. Fui entrevistado pela FARFETCH (Lisboa) em abr 2017

Entrevista

The interview consisted of 2 parts, the first one was an oral test about my professional and academic backgrounds and my knowledge about the company, the second one was a written tests in 2 languages with a focus on customer service situations, The recruiter was very kind and make the whole process easy and comfortable for me. After three days I had two further phone interviews in the two languages to test again my verbal skills.

Perguntas da entrevista
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FARFETCH

Candidato sigiloso de entrevista em Los Angeles, CA

Oferta recusada
Experiência positiva
Entrevista normal
Candidatura

Candidatei-me online. O processo levou 4 dias. Fui entrevistado pela FARFETCH (Los Angeles, CA) em out 2016

Entrevista

I had two separate interviews - The first one was in person at HQ and I interviewed with 2 supervisors and head of HR. I made it to the second round of interviews, which were conducted via Skype. I spoke with the Head of Customer Service as well as Operations.

Perguntas da entrevista
  • Give an example of a time when you had to deal with a difficult customer service issue.
2 pessoas acharam esta entrevista útil

FARFETCH

Funcionário sigiloso em Los Angeles, CA

Oferta aceita
Experiência positiva
Entrevista normal
Candidatura

Candidatei-me online. O processo levou 3 semanas. Fui entrevistado pela FARFETCH (Los Angeles, CA) em out 2016

Entrevista

This particular interview process consisted of 3 different interviews: phone interview with in house recruiter, assessment day at the office with other applicants plus 2 on 1 interview where you're speaking with HR + management, and finally a Skype interview with senior management who happened to be overseas at the time. Overall a positive and even fun experience. Fun? Bear with me: assessment day was cool to experience as it really showed this company is exciting and growing fast. It's an interactive day with your peers where you meet with HR and management. The Farfetch team was approachable and straightforward and the day was well paced and legit organized. The reputation as 2008 fashion tech startup turned billion dollar fashion biz unicorn is apparent. So if you're legit excited about the company you may even enjoy some elements of this interview process.

Perguntas da entrevista
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FARFETCH

Funcionário confidencial

Oferta aceita
Experiência positiva
Entrevista normal
Candidatura

Candidatei-me por indicação de um funcionário O processo levou 1 dia. Fui entrevistado pela FARFETCH em out 2016

Entrevista

I participated in the first 'Assessment Day' that Farfetch LA conducted back in October of 2016 for Customer Service Representatives and I was really impressed with the organization and planning that went into it. From ice-breakers, group exercises, Q & A's with Customer Service Supervisors and written tests that put us directly in the shoes of Customer Service Representatives, I felt that having this conducted really helped me and the other people who participated have a thorough understanding of what we were to expect, and what would be expected of us should we be extended an offer of employment. I began that day with a rudimentary understanding of Farfetch and what their expectations were, and left with essential knowledge and detailed information. We as participants were initially very nervous at the start of the day, however the people responsible for putting Assessment Day together put us all at ease and were very friendly, approachable and genuinely kind. I was very happy and impressed with how the day progressed and appreciated the attention to detail and reasoning for every activity.

Perguntas da entrevista
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