My initital contact was a phone call to set up an appointment for an interview. Then I was sent an email with an application to fill out. My interview was conducted by the HR Generalist who was very freindly and professional. The interviewer asked about 20 questions which included "Have you ever had difficulty working with a manager?" and "How do you handle pressure?" and "Describe a difficult experience you had at work and how you handled it?" and "How would you handle it if your boss is wrong?" etc. I did not get the job most likely because it was my first interview in a long time and I was not prepared for the questions which were asked, but it was good experience for future interviews.