The Recruiter at Forrester reached out to me via email and she was one of the most professional and friendly recruiters I have ever met. Firstly she arranged a phone call with me to briefly introduce the company, the position, the interview process etc. , and ask about my interest and qualification. Then her colleague helped schedule an online interview with the local team. The panel asked several behavior-based questions and it might not be so easy to address all of them if you were not well prepared with detailed examples. So my suggestion would be to have two or three examples prepared that illustrate how you improved the system/overcame challenging scenarios in your current or previous roles and use STAR method to structure your answers. I received the feedback from the recruiter by email shortly after the interview and she also called me to explain my strength and weakness and offer suggestions. So overall it was a nice experience (thanks to the recruiter), which I believe will help me improve my interview skills.