Was supposed to have a phone interview on 4 different occasions. They kept calling to cancel and reschedule. Finally when I had the interview they asked if I was planning a vacation. I said, yes If I don't get this job then I will probably be going away. She said that I cannot miss training. I told her my trip was not booked and repeated what I had previously said. She then continued that training was crucial and could not be missed. Needless to say she was an idiot and I did not get the job because I thought about taking a vaction IF I DIDn't get the job. My advice to you... Do not mention a vacation EVER if you want this job.

Applied online, got a call the next day or two after I believe. The first call was to see if my schedule would fit, a little info on the job, etc. Pretty easy. Next, they had me take a little assessment with two parts. One part was basically a simulation to see how accurate you can be when multitasking. Second part of it was a typing test. After passing that, I was scheduled a call with the HR manager for a phone interview. The questions are annoying but pretty easy, she asked questions like "Why do you want to work at GEICO," some scenario questions, and some "name a time when..." questions. Just be confident and honest when you are speaking. After passing that, I was scheduled the second (and final) assessment which is more related to the job, it's more multitasking to see your accuracy and speed. Once passing that, I was scheduled a final interview with the department manager and was asked to watch a 23 minute video of a couple of sample calls when on the job. If you make it here, you basically have the job. The manager asked a few of the same questions, description about the job, and if you are okay with being remote, etc. I was offered the position in the end. Lengthy but pretty easy process overall if you have a decent amount of customer service experience.