I applied online, filled out a questionnaire. I received an email the next day to schedule a phone interview. The day after I received an email to schedule a face to face/role play. I was in the office for about 4 hours. When you pass the face to face they ask you to sit with a representative to get an idea of what youll be doing on the job. I sat with a representative for about an hour. After that I met with the department manager and I was offered the position. I had 3 business days to do a drug test, which the lady cut off a lot of hair. They also do an extensive background check and credit check.