I applied online in July for an MDP - Auto Damage opening. At the beginning of August I was scheduled for a video interview. You can either do this with a webcam or via an app on your phone. You have 30 seconds to a minute to come up with answers to each question, and then 1-2 minutes per question to record yourself answering them. You only get one shot at recording. At the beginning of September I was sent links to do an online assessment (Caliper - not difficult). After that I had a phone interview with a corporate recruiter. There were the usual HR questions and a few STAR-style questions as well but nothing unpredictable. The recruiter passed my information along to a regional manager, who contacted me to do an observation at a local Geico Xpress. This involved sitting with an adjuster, watching them work, and asking questions for about an hour or so. All of the employees I observed were fairly new to the job with less than a year of experience, and the one I sat with longest was completely unprofessional - he used foul language, made fun of customers after they left, and told me it was an okay company to start with but that it was really only good for getting your foot in the door in insurance and most people would go elsewhere after a year or two. They were unable to schedule me the same day for the in-person assessment and I had to come back the following week for it. This was a very long role play. You had 30 minutes to read through a 20+ page packet of information (which is simultaneously being read to you by an audio tape), and then another 30 minutes of actually working through a small snapshot of an adjuster's day. At the start of the role play, you'll get a list of scenarios/activities that are coming up in your work day. As far as I could tell, aside from re-reading passages in the instructions to familiarize yourself with the expectations, there is no real way to prepare for each one in advance. My biggest advice is to highlight all of the small details on the packet and take your time working through the details of each scenario you're confronted with. I realized in the course of the assessment that I had messed up a few small details at the very beginning of the role play, but unlike the real world where you can correct mistakes if you notice them, that isn't the case here. Like my observation the previous week, the employees who were participating in the role play also left a lot to be desired. They clearly didn't want to be doing the assessment and were super low energy. It made it hard to gauge if I was doing well or not. I received a job offer from a competitor the same day I completed the assessment, and I accepted. I have not yet heard back about the outcome from this interview process, but regardless of how it goes, I would not be accepting an offer if I received one due to the interactions I had with employees.