The interview process, from start to finish, took about three weeks. First I had a phone interview with a recruiter, which was a lot of questions about my leadership style and experiences I've had in management and customer service. They also gave a brief overview of the program, hours, and salary. Next I had to go in for testing. The first test was a computer test where they had mock work flow software. I had to screen calls, fill in data as I listened to voicemails, and send them to the info to appropriate departments. There were also typing tests. Two of the three of us made it onto the next round, and the third person was asked to leave. Next was a personality test and an IQ test. Total I was there for about two hours and made an appointment to come in for more testing and shadowing. That appointment started with 20 minutes to read a "manual" for a company. After 20 minutes somebody in another room started calling. I had to use the information from the manual to answer questions and help calm angry customers. Next I spoke to a manager in the department, and she went over the entire training process. Then I shadowed a trainer and a CSR. Finally, I did a panel interview where they asked a lot of questions about how I'd fit into the culture, my change in careers, strengths, weaknesses in leadership, and how I felt about an evening schedule.