Perguntas de entrevista de vaga de Customer Success Manager da Genesys

Atualizado em 17 de set 2020

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Entrevistas da Genesys

Experiência
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Como conseguir uma entrevista
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Indicação de funcionário25%
Candidatura online25%
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Genesys

Funcionário sigiloso em Boston, MA

Oferta aceita
Experiência positiva
Entrevista normal
Candidatura

Candidatei-me online. Fui entrevistado pela Genesys (Boston, MA) em fev 2020

Entrevista

I applied for the position through LinkedIn in Februrayr of 2020 and got a call back the same week by a recruiter. After the initial screening, they had me take a call with one of the CS Directors. From there, they asked me to prepare a deck and perform a mock on-boarding call with a customer in front of a panel of about 5 or 6 peers and managers. I edited the deck a bit and added some personalized touches to the delivery which were very well received. They asked me two funny questions to wrap up the interview a) if you could sing any song at Karoke with your teammates, what would you sing? and b) if you were a crayon, what color would you be and why? Outside of that, the interview process went very well..... Until Covid 19. The hiring director told me that it was a delight to meet with me and have me interview and that they wanted to extend an offer, but it was around mid-March when Covid 19 had hit, and the company decided to put a hiring freeze in place until things could become more stable. It was tough to hear that they wanted to extend an offer to me but I would have to wait for an unknown length of time during this unprecedented situation, but the Director who wanted me on her team was AMAZING. We would touch base every 2-4 weeks and she provided me valuable updates and continued to keep me in the pot bubbling because she wanted me on the team. We connected every few weeks over the course of 5 months, and in August of 2020 she reached out first thing in the morning to let me know that the hiring freeze was lifted and they wanted to take next steps. I had a call with her to get caught up on everything that happened over the last 5 months, and I had to take one more call with VP level leadership. The call with leadership was scheduled that same week, and went extremely well. They extended an offer to me a few days later. The offer ended up being worth the wait and I was THRILLED to be a part of such a stellar organization that went above and beyond to make me a part of their team. I am looking forward to making a major impact as a new CSM on this team moving forward!

Perguntas da entrevista
  • If you were a crayon, what color would you be?
    1 resposta
2 pessoas acharam esta entrevista útil

Genesys

Candidato sigiloso de entrevista em Toronto, ON

Nenhuma oferta
Experiência negativa
Entrevista fácil
Candidatura

Candidatei-me por meio de um recrutador. O processo levou 2 semanas. Fui entrevistado pela Genesys (Toronto, ON) em dez 2019

Entrevista

Approached me for an interview, rescheduled the phone interview three times, often with only little to no notice, and then canceled 2 hours before phone call stating they found someone else. No apologies, no consideration for other people's time. If that's how you go about interviewing and hiring, I don't even want to know what it is like to work there.

1 pessoa achou esta entrevista útil

Genesys

Candidato sigiloso de entrevista em Frimley, England

Nenhuma oferta
Experiência negativa
Entrevista fácil
Candidatura

Candidatei-me por meio de um recrutador. O processo levou mais de 1 semana. Fui entrevistado pela Genesys (Frimley, England) em fev 2018

Entrevista

In-house recruiter reached out to me via LI. The recruiter was very professional and plesant. She explained the process well: first an interview with hiring manager in US, if I passed it would be followed by another two interviews F2F in the UK the following month (March). Unfortunately, the hiring manager in the US was very unprofessional and after I had spent hours preparing for this interview he started messing me around at the time of the interview and then ignored his own request to reschedule for the next day. I expected more from a company like Genesys as being a CSM is all about first impressions and building relationships. It says a lot about someone's management style when they treat you like that for an interview.

Perguntas da entrevista
  • General questions about sales skills and experience during the screening call with the recruiter. Followed by a number of delays and last minute requests to reschedule from hiring manager: 1. Can we change the day of the interview? 2. Can we make it 15 minutes later? At the time of the scheduled interview: 3. Can we postpone 30 mins? 4. I need to cancel - can we reschedule for tomorrow? (after I waited as requested for 30 minutes...) no further follow up received after reconfirming my availability next day....
1 pessoa achou esta entrevista útil

Genesys

Funcionário sigiloso em Chantilly, VA

Oferta aceita
Experiência positiva
Entrevista normal
Candidatura

Candidatei-me por indicação de um funcionário O processo levou 5 dias. Fui entrevistado pela Genesys (Chantilly, VA) em abr 2015

Entrevista

Met with hiring manager, informally. She then introduced me to other CSM's on her team. They gave me a true sense of the job. The office itself was stunning, pool table, decked out kitchen, incredible light and seating everywhere. TV's on every wall, with news and sports playing 24/7. I was also interviewed by 2 directors and the SVP.

Perguntas da entrevista
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