Candidatei-me por meio de recrutador(a). O processo levou mais de 1 semana. Fui entrevistado pela Genesys (Frimley, England) em fev. de 2018
Entrevista
In-house recruiter reached out to me via LI. The recruiter was very professional and plesant. She explained the process well: first an interview with hiring manager in US, if I passed it would be followed by another two interviews F2F in the UK the following month (March).
Unfortunately, the hiring manager in the US was very unprofessional and after I had spent hours preparing for this interview he started messing me around at the time of the interview and then ignored his own request to reschedule for the next day. I expected more from a company like Genesys as being a CSM is all about first impressions and building relationships. It says a lot about someone's management style when they treat you like that for an interview.
Perguntas de entrevista [1]
Pergunta 1
General questions about sales skills and experience during the screening call with the recruiter. Followed by a number of delays and last minute requests to reschedule from hiring manager:
1. Can we change the day of the interview?
2. Can we make it 15 minutes later?
At the time of the scheduled interview:
3. Can we postpone 30 mins?
4. I need to cancel - can we reschedule for tomorrow? (after I waited as requested for 30 minutes...) no further follow up received after reconfirming my availability next day....
Candidatei-me por meio de recrutador(a). Fui entrevistado pela Genesys em out. de 2025
Entrevista
Me contactó la empresa en 2 ocasiones. La primera para un puesto de Presales engineer, pero me descartaron tras hablar con la manager diciendo que buscaban alguien con más experiencia.
Al poco la HR me volvió a contactar para una entrevista para el puesto de customer success manager. Esta vez, llegué a la fase del business case.
Estuve preparando la presentación una semana y al llegar a la entrevista, se presentaron 6 personas las cuales se dedicaron a criticar de forma muy poco constructiva mi trabajo, diciendo que estaba del todo equivocado. Además, entre ellos también se criticaban y burlaban como si yo no estuviera allí. De colmo, la Presales manager me criticó profundamente por haber ya participado a un proceso de selección anteriormente, tuve que pararle los pies indicando que in ambas ocasiones me había contactado su HR.
Entiendo que en un business case hay que desafiar los candidatos pero manteniendo siempre respecto y reflejando la cultura de empresa. En este caso la cultura de empresa me pareció la típica de una gran empresa con renombres que busca culpables y no soluciones. Estoy contenta de no haber oído más hablar de ellos.
Candidatei-me online. O processo levou 1 semana. Fui entrevistado pela Genesys em nov. de 2024
Entrevista
4 stages:
1. Talent manager
2. Hiring manager + TAM principal
3. Director of CS
4. VP of CS
They were 30-minute interviews and were conversational, which was great as it allowed me to ask questions that gave me further insights into the role and company. They asked questions about my understanding of AI and the CX industry. AI has been a hot topic in any interview I attended.
The recruiter was prompt, responsive, and transparent about the whole process and what to expect. The interviewers were always on time, which helped to alleviate any kind of anxiety about being ghosted.
