Candidatei-me online. Fiz uma entrevista na empresa HSBC.
Entrevista
I applied for the Customer Service Advisor job (Swansea) and overall from the time I had the first email to having my face to face interview it has taken 3-4 weeks. Firstly I had to complete 2 online tests which were easy enough. Basically multiply choice questions about yourself and another where they give senorios. Then I had the email that I had been invited to do the telephone interview in which I got to choose the time and date. Telephone interview was quick and only took 10 minutes of my time, there was a bit of a language barrier as sometime I couldn’t understand what the women was saying. They ask you’re details and then only ask 2 interview questions. 3 days after my telephone interview I had a phone call to book my face to face interview.
Perguntas de entrevista [1]
Pergunta 1
Describe a time where you have given great customer service
Fiz uma entrevista na empresa HSBC (Leeds, England).
Entrevista
It was a learning experience. They gave a tour of the office and it then asked a few housekeeping questions then the main interview.Communication based scenario and skill based interview
O processo levou 2 semanas. Fui entrevistado pela HSBC em jul. de 2025
Entrevista
Started with some competency and motivational questions
There is a short skills assessment on how you would handle customer queries and taking notes based on infomation in a simulated call
Perguntas de entrevista [1]
Pergunta 1
Tell me about yourself
Why do you want to work in a call centre
Candidatei-me online. O processo levou 4 semanas. Fui entrevistado pela HSBC (Birmingham, Inglaterra) em mai. de 2025
Entrevista
Firstly, an interviewer will describe the details, salary and expectations of the role to every interviewees.
Then you will do your one-one competency based interview questions. Questions are in this manner "Can you describe", "tell me about a time"
Perguntas de entrevista [1]
Pergunta 1
Tell me about a time you went far and beyond for a customer?
