Intense process!! First is a telephone interview then online English and maths tests which make you realise how much you have forgotten since school. Next is the assessment centre with a team exercise, speed interview and mock call. The recruiters are there all the way through making you feel at ease and it’s such a fantastic environment!

Pre assessment day: CV and cover letter. Introduction phone call with HR team discussing basic skills. Online assessment for maths and English. Assessment day: Mock phone call retaining a customer for a gym membership. Interview on core skills. Use Star technique. Team tasks, problem solving activity.