Pergunta de entrevista da empresa Design Monks

How do you handle conflicting feedback from stakeholders, developers, and users during the design process?

Resposta da entrevista

Sigiloso

23 de jun. de 2025

Conflicting feedback is a natural part of the design process, and I approach it with a structured mindset. First, I try to understand the reasoning behind each perspective—users provide insights based on experience, stakeholders focus on business goals, and developers consider technical feasibility. I prioritize feedback by aligning it with the project’s core objectives and user needs. If user feedback suggests friction in usability, that typically takes priority. If a stakeholder’s request might compromise usability, I try to reframe the solution—offering alternatives that meet business goals without hurting the user experience. For example, in a past project, stakeholders wanted to add multiple CTAs on a landing page, while user testing showed it overwhelmed users. I presented A/B testing data, showing how fewer, clearer CTAs improved conversions. This helped build alignment around a more user-focused solution. Ultimately, I believe in open communication, data-backed reasoning, and collaboration to navigate conflicting input and arrive at a balanced, effective design.