Pergunta de entrevista da empresa Apple

How would you handle an irate customer.

Respostas da entrevista

Sigiloso

31 de jan. de 2010

Empathize and listen

10

Sigiloso

22 de abr. de 2014

Ask them, specifically, what you can do for them while clearly stating what your are capable/qualified to do. Sometimes it pays to let them in on your thinking process, so they feel more like a participant than a customer.

3