I applied on a Tuesday, had a phone interview on Friday. The recruiter was very personable and knowledgeable. Was scheduled for a four hour on site interview for the following Wednesday. Since I had already completed the skills assessment at home, I had to write two fake correspondence to customers. Then I sat with an agent to listen to some sample calls, interviewed with a manager and the trainer separately. I was told I would hear something within a week. I'm not a patient person so I contacted the recruiter right after Christmas. I was informed that I had been selected to move forward to the background check portion of the hiring process and would hear something after the holidays and the background person would call me with any questions. I received a call on January 4th telling me that my background is good to go and my eligibility to be hired status would be sent to my original recruiter so she can let me know when to come and fill out employee paperwork. My start date is january 23, 2012.