Applied Online, then about a month later I received a call for a phone interview. The Phone interview lasted about 30 minutes, consisted of general "Tell me a time when" questions. A week later, got a call to schedule an in person interview. At the in person interview, there were five other people, we were first taken into a room and asked to do a typing test and to type up email and mailed correspondence as if they would go to a customer. Then the main manager came in, gave a description of the job and duties and escorted us to the next step, which was observing current employees on the phones. The employees were given papers to fill out based on if we asked questions and paid attention. Then we were separated and I met with five different supervisors and managers who each asked more "tell me a time when" type questions. With the last interviewer you are allowed to ask your own questions. About 2 weeks later, I received a call with conditional offer of employment, pending a background check (which they send you a copy of, not many places do that). No drug test. Started work beginning of following month, then 3 months of training.