Candidatei-me por indicação de um funcionário. O processo levou 4 semanas. Fui entrevistado pela Lyft (Nashville, TN) em dez. de 2017
Entrevista
Lyft gave me a time slot with several other interviewees. I showed up, watched a video about Lyft, and then was directed to find my name on one of the tables in a large room (that I think doubles as a cafeteria?). Two current employees were waiting at the table to interview me. As soon as I sat down I knew it wasn't going to go well. The female employee didn't like me right away. She proceeded to not be friendly for the entire interview. I wasn't surprised. Aren't women just soo awesome to each other? -_-
The questions they asked weren't about me as a person or what I like about customer service they were all about Lyft. Seemed almost like trying to cultivate a cult mentality for the company. It was wierd. They did ask me to give them 3 words that described my "brand" which is just a weird question to me. Maybe it's just me, but, I'm not a brand... I'm a human being. I can describe myself and they can see the type of work I've done on my resume to get an idea of my who I am.. or my "brand". That didn't happen. They never asked about or referenced my resume. It makes me wonder if they thought I was qualified for the job, and, if not, why was I brought in for an interview.
I got the feeling one person checked out my resume, a different person looked into the answer to the email response I sent back to their "hypothetical driver issue email", and then 2 completely different people did my interview. There was no consistency and I didn't feel they cared about me (which is weird because I'm a Lyft driver and I feel like they care about me as a driver).
Overall, I don't feel like they're looking for a talented customer service rep. Lyft is looking for employees that fit into a very specific mold. Young, start-up company, liberal millennial types with lots of student debt. Actual people with skills and a positive attitude need not apply.
Fiz uma entrevista na empresa Lyft (Nashville, TN).
Entrevista
The hiring process was pretty smooth. I initially applied in may and was given a job offer the next month. I appreciated everyone I spoke with. The hiring team was warm and inviting. I had three rounds of interviews.
Perguntas de entrevista [1]
Pergunta 1
Standard customer service questions. No curveballs.
Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela Lyft (Nashville, TN) em set. de 2019
Entrevista
It's 3 part where you're asked to give examples of how you've handled difficult situations. What customer service means to you. Why are you interested in this role and why do you think you'd be a good fit for it.
Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela Lyft (Nashville, TN) em nov. de 2018
Entrevista
Once they email you saying they would like to interview you, you first send in a written response to an email from a driver and they review it and if they like how you responded then they emailed me a link and the time of the interview. Then when you go to the link you join the meeting and you get interviewed by 4 different people including a customer role play. And they also check your internet connection. They also make sure you have a desk, chair and a quiet office space in your home.
