My move from managing myself to leading a team was a shock to the system. I was a 25-year-old sales representative with Reckitt & Colman (now Reckitt Benckiser) when I was moved into the role of NSW state sales manager. I began to spend time with my team members (former colleagues!) on the road and I was less than impressed with the standards some of them employed. This scared me to death because prior to becoming manager I was responsible for my performance alone, now I was responsible for the team results too!