O processo levou 2 dias. Fui entrevistado pela Netflix (Portland, OR) em set. de 2010
Entrevista
I responded to an ad for a CSR position on Craigslist and they emailed me asking them to call back, so I did. We scheduled a phone interview in which the interviewer asked basic questions about my experience and tried to get a fee for my personality. Then we did two rounds of scenario role playing which were pretty simple and straightforward. When we were finished she asked me to come in for a group "Interactive Interview" and gave me some possible times. They ask you to come in 15 minutes early, so I showed up about 20 minutes before the start time. There wasn't actually a reason to be early, maybe they have a problem with people being late or something. But, we (the group of us waiting to be interviewed) sat and chatted while we waited. It was all very casual and laid back. First they gave us a tour through the call center which is much more open and inviting than most others I've seen. Then we went into a back room where we were pitched scenarios (we gave individual answers in the group setting) and asked how we would respond. Then we listened to actual calls and were called on for similar answers. The final part of the interview consists of a computer test. It's very easy if you are familiar with the internet, Netflix and using multiple tabs or windows. The questions cover information found on the Netflix site, some basic movie trivia and other basic internet searching.
Perguntas de entrevista [1]
Pergunta 1
*recording of actual CSR call* "I've recently upgraded to 6 discs at a time and now my movies aren't coming on time even though I send them back. What's wrong with my account? Do I need to change my plan?"
Got to very last stage.
Process was:
1 30 min interview with HR
1 30 min interview with Hiring Manager
3 30 min interviews with three stakeholders (people you'd work with if you got the role)
Perguntas de entrevista [1]
Pergunta 1
Why Netflix?
Why Account Management?
What do you see the challenge for Netflix be?
Candidatei-me por meio de recrutador(a). Fiz uma entrevista na empresa Netflix.
Entrevista
HR, Manager, Panel Interview - included people on variety of teams, and in-person interviews. There were a total of 5 or 6 rounds of interviews. The in-person interview was last step before hiring.
Candidatei-me por indicação de um funcionário. O processo levou 2 semanas. Fiz uma entrevista na empresa Netflix.
Entrevista
Straightforward process, with 3 interviews: recruiter, hiring manager, peer interview. highlighting so much on the experience you have, quite chaotic but transparent with the process and what they are looking for. Very performance based.
