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      PNC Financial Services Group

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      Buscas relacionadas: Avaliações da empresa PNC Financial Services Group | Vagas da empresa PNC Financial Services Group | Salários da empresa PNC Financial Services Group | Benefícios da empresa PNC Financial Services Group
      Entrevistas da empresa PNC Financial Services GroupEntrevistas do cargo de Customer Service Associate da empresa PNC Financial Services GroupEntrevista da empresa PNC Financial Services Group


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      Entrevista para Customer Service Associate

      18 de set. de 2015
      Funcionário(a) sigiloso(a)
      Oferta aceita
      Experiência positiva
      Entrevista fácil

      Candidatura

      Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela PNC Financial Services Group em set. de 2015

      Entrevista

      I applied online and received an email about a week later asking to schedule a phone interview with an HR recruiter. The phone interview was very straightforward. They ask about your work experience, why you're seeking new employment, why you want to work for PNC, and some other sales specific questions (this is a sales job). IE, "Tell me about a time when you exceeded a customer's expectations." "About what percentage of the time do you meet or exceed your sales goals?" After that, we scheduled a face to face interview with the branch manager for the very next day. I was told to bring a couple copies of my resume, but when I arrived they already had a resume printed that they were looking over. The interview was with the branch manager and the teller supervisor. I was nervous before walking in but once I sat down it was a very nice experience. The interview felt more like a work related conversation. They ask the typical questions, some of them were the same or similar to ones the HR recruiter asked me, but it wasn't awkward or forced at all. I felt positive about the experience after leaving, and I received a call the next morning from the recruiter who told me they were interested in having me speak to the regional manager. We were able to set up a time for later that day. Once again I was told to bring a resume, but upon arrival he had already had my resume in hand. Not a long interview, it was once again more like a conversation. He told me he was really interested in hiring someone for this position that was "exceptional" and had a desire to move up, which was a no-brainer for me. The hours are great, and so are the benefits for what I would consider an entry-level position. Everyone I interacted with during this process was very friendly and easy to talk to. I came from a couple years manager experience so I sort of I feel like they already knew they wanted to hire me and they didn't gruel me too hard as a result, or maybe I was just overqualified and that's why the interview seemed like easy-mode. Either way, good experience all around.

      Perguntas de entrevista [2]

      Pergunta 1

      What is a "good manager" to you?
      Responder à pergunta

      Pergunta 2

      Tell me about a time when you had to deal with an angry customer and what the outcome was.
      Responder à pergunta
      1

      Outras avaliações de entrevista de vagas de Customer Service Associate da empresa PNC Financial Services Group

      Entrevista para Customer Service Associate

      22 de jan. de 2021
      Funcionário(a) sigiloso(a)
      Oferta aceita
      Experiência positiva
      Entrevista fácil

      Candidatura

      Fiz uma entrevista na empresa PNC Financial Services Group.

      Entrevista

      Normal. Mainly questions about customer service. I was changing position within the company. It was an internal interview. I did an phone interview with HR and an in-person interview with the branch manager.

      Perguntas de entrevista [1]

      Pergunta 1

      How do you handle an upset customer?
      Responder à pergunta

      Entrevista para Customer Service Associate

      17 de out. de 2016
      Funcionário(a) sigiloso(a)
      Pitts, PA
      Oferta aceita
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me por meio de recrutador(a). O processo levou mais de 1 semana. Fui entrevistado pela PNC Financial Services Group (Pitts, PA) em out. de 2016

      Entrevista

      1st phone interview then 2 assessments, then a group interview with about 12 people. They sectioned off in 2 groups and questioned and at the end we came back together at the end

      Perguntas de entrevista [1]

      Pergunta 1

      If you saw unethical what would you do? or Ethical Describe a situation that you had to multitask and how did you feel about it ?
      Responder à pergunta

      Entrevista para Customer Service Associate

      2 de fev. de 2016
      Candidato(a) sigiloso(a) à entrevista
      Chicago, IL
      Oferta recusada
      Experiência positiva
      Entrevista fácil

      Candidatura

      Candidatei-me online. O processo levou 1 semana. Fui entrevistado pela PNC Financial Services Group (Chicago, IL) em nov. de 2015

      Entrevista

      Met with a panel. It lasted about 20 min. Easy interview. Many situational questions. Also, many questions based on experience. They all took turns asking about 5 questions each. As long as you give a thorough answer the first time, they won't really ask you to elaborate on your answer.

      Perguntas de entrevista [1]

      Pergunta 1

      What would you do if a coworker was doing something questionable?
      Responder à pergunta
      3

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