After applying online I had phone interview then I had to take a 30 question simulation test using excel and a typing test. I had an in person interview with a recruiter then another interview with a manager. After that I had an interview with the VP (don't remember of what department.) I also had a math/English assessment before my in person interview. Before the phone interview they told me they wouldn't hire someone who had had a dui or bankruptcy. I didn't have either so I didn't think there would be a problem. I received an offer and they did a background/drug/credit check. A few days later they told me my credit wasn't good enough and they retracted the offer. Wish I knew that before I spent all that time going to interviews. Didn't think credit would matter since the position was basically a customer service position.