Round 1: Apply directly via Greenhouse, including 9 open-ended questions Round 2: Project "Homework" round: 3 parts Bonus: Reference request Round 3: Final interview with three members of the support team Lovely process. Enjoyed each person I interacted with, and the communication throughout was stellar.

Initial written application comprised of eight questions such as: What experience do you have with Planning Center products? Tell us about your experience working in full-time customer service roles. This position involves answering a high volume of often repetitive customer questions. What appeals to you about that type of work environment? Application window closed as scheduled and all applicants were notified with clear timeline and all steps in the process, approximately one week to complete and one week for the team to review. Assessment was total of three customer service responses (two being highly redundant), and observations about the interaction. Took about 30 minutes to find the information and complete. Most of it was copy/paste off the Helpdesk - the hardest part was confirming iOS compatibility with a specifically dated product. Received a callback for in person interview which was 45-minutes up (up to 1hr) with three staff - two support staff to ask questions and a tech to record the interview and also answer questions as applicable. Very clear succinct interview with questions directed at cultural fit and working preferences over skillset.