Applied online Completed assessment Received email to set up phone interview Completed phone interview 1hr Asked to complete background check Completed face to face interview 2-3hrs total. 1hr with a manager 30min shadowing employee 1hr with another manager. Advice - Do your homework about the company how they are growing. Think really hard about why you want to be there. If customer service isn't your passion don't apply they want people who want to be there. They said they give a lot of feedback so if you can't handle constructive criticism and aren't adult enough to set your own goals this probably isn't the Job for you. Both managers seems to really care about their employees which I think is hard to find. They ask a lot of behavioral questions so be prepared to answer in star format with specific examples. I think what also helped was being personable. Don't be a robot they want to see that you can connect with them on a personal level as well as with their customers. They are looking for people who can build customer relationships.