The interview process was made up of three interview rounds. There was an initial phone interview which included pretty standard questions for an initial phone interview. The second interview was done via skype video call. The second interview had a question portion which again was questions one would expect for the role to gauge experience and skills, you are also given time to ask any questions that you have as well. You also conduct a mock training presentation on a provided subject along with written materials on the subject. You are given about a week to prepare the presentation and create the written materials. The third interview in held via a skype video call again and the questions are more technical based. The questions in the first two rounds are more related to customer support and account management experience and the third brings in computer literacy.