2-3 phone interviews where you speak with middle management. I was initially denied, but then offered a job the following hiring round, so if you really want it, don’t give up.

I had a phone interview, about a half an hour long, with some discussion of the company, my horse experience, and a "pretend" customer interaction. At the end of the call I was told I would be contacted further to let me know if they were interested in hiring me, and if they were, that I would have to come to MA for an in-person interview. I was never contacted. Interviewer seemed to be working from home. Insisted that it wasn't a "sales position" but a true customer service position, but was very negative about my lack of sales experience.