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      Southwest Airlines

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      Buscas relacionadas: Avaliações da empresa Southwest Airlines | Vagas da empresa Southwest Airlines | Salários da empresa Southwest Airlines | Benefícios da empresa Southwest Airlines
      Entrevistas da empresa Southwest AirlinesEntrevistas do cargo de Customer Service Agent da empresa Southwest AirlinesEntrevista da empresa Southwest Airlines


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      Entrevista para Customer Service Agent

      29 de ago. de 2013
      Funcionário(a) sigiloso(a)
      Linthicum, MD
      Oferta aceita
      Experiência positiva
      Entrevista difícil

      Candidatura

      Candidatei-me online. Fui entrevistado pela Southwest Airlines (Linthicum, MD) em mai. de 2010

      Entrevista

      Job openings are posted around 5am & are taken down usually by 9am, when they've received the number of applicants whose resumes they can evaluate that day. When applying, if you don't answer the multiple-choice questions the way they want, you won't be considered for the position. A recruiter there actually told me to lie, just to get past the automated system's filter. After you find an open listing, apply in time & answer the questions correctly, a recruiter will call you (within about 4-7 days) for a brief phone interview with extremely basic questions. After you pass that stage, you'll be emailed, asking that you go to the company's regional People Department for a formal interview. The People Department can be 100s of miles from the airport where you'd be working, & you (the applicant) are responsible for any costs or travel incurred because of the interview. Next, you'll meet with a member of the People Department for a face-to-face interview. It's critical to be punctual, appear extremely upbeat, eager, & able to handle any challenges Southwest's customers could throw at you. It helps to remember the 3 values that Southwest prides themselves on: servant's heart, warrior spirit, & fun-loving attitude. The recruiter didn't give any indication of whether or not he would recommend I be hired. I found out later that since the background check can take about 3 weeks, they don't tell you anything until they make sure you don't have a criminal past. Roughly 3 weeks after the interview, I got a call saying I was hired. They usually hire several people at once, so that they can all train together. They'll give you one or two dates to start on. I think the first one was about a week away. I said I needed to give my other job 2 weeks notice, so I took the 2nd start date that he mentioned. I was given the impression that if neither of the dates they offered worked for me, that they would retract the job offer. After I was hired, I was told that statistically, it's easier to get accepted to Harvard University than it is to get hired by Southwest (because sooooo many people apply & don't make it).

      Perguntas de entrevista [1]

      Pergunta 1

      Are you SURE that you've never committed a felony or misdemeanor?
      2 respostas
      4

      Outras avaliações de entrevista de vagas de Customer Service Agent da empresa Southwest Airlines

      Entrevista para Customer Service Agent

      7 de jun. de 2024
      Funcionário(a) sigiloso(a)
      Phoenix, AZ
      Oferta aceita
      Experiência positiva
      Entrevista fácil

      Candidatura

      Candidatei-me online. Fiz uma entrevista na empresa Southwest Airlines (Phoenix, AZ).

      Entrevista

      The interview was a very casual meet and greet. Several HR employees were sitting at different tables casually asking questions to potential candidates. If the HR Rep was interested, he had you speak to another one of his colleagues. From that point, if they both gave you the thumbs up, you were drug tested and finger-printed on the spot. A job offer came within ten days of that first and only interview.

      Perguntas de entrevista [1]

      Pergunta 1

      What is your biggest weakness?
      Responder à pergunta
      1

      Entrevista para Customer Service Agent

      31 de ago. de 2023
      Funcionário(a) sigiloso(a)
      Fort Myers, FL
      Oferta aceita
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. Fiz uma entrevista na empresa Southwest Airlines (Fort Myers, FL).

      Entrevista

      Behavioral interview questions, know things about the company, have questions for the interviewer, smile smile smile. Have knowledge of the position expectations and qualifications. I would recommend STAR method answers and just be prepared and be yourself.

      Perguntas de entrevista [1]

      Pergunta 1

      Tell me about a time you went above and beyond for a customer?
      Responder à pergunta
      1

      Entrevista para Customer Service Agent

      13 de jun. de 2023
      Candidato(a) sigiloso(a) à entrevista
      Denver, CO
      Oferta recusada
      Experiência neutra
      Entrevista fácil

      Candidatura

      Candidatei-me por meio de recrutador(a). O processo levou 1 dia. Fui entrevistado pela Southwest Airlines (Denver, CO) em jun. de 2023

      Entrevista

      I had attended a hiring event and it was great, Southwest seems to be a great company. It took hours though, so if you plan on attending a hiring event held by Southwest, I'd plan a good 5 hours to be there. Show up dressed good, prepared for an interview. Take your resume.

      Perguntas de entrevista [1]

      Pergunta 1

      They ask you questions about how you'd react in situations where the customer is frustrated, yelling, etc., coworker disagreements, if a coworker is doing something wrong (how you would address them/ deal with it), and lastly why you're interested in the company.
      Responder à pergunta
      1