Candidatei-me online. O processo levou mais de 2 meses. Fui entrevistado pela Spectrum (Raleigh, NC) em out. de 2017
Entrevista
After being invited to an interview at a specific time, I found that it was a cattle call, and waited over two hours for my interview. The initial interviewer's email said 'Do not hesitate to call or email me if you have any questions.' I did. I emailed. I called. I was ignored for nine weeks, then sent another form letter saying I could come in for an interview.
They give you a set of scenarios where you role play through a customer service call. The correct answers are to make the customer feel stupid, rather than to be polite.
First round was on the phone. Second round in person. Haven't heard back yet, but it was just today. So i am still waiting to hear back. They were very friendly actually. So just waiting to hear back.
Perguntas de entrevista [1]
Pergunta 1
Experience with difficult customer and how you resolved it
Fiz uma entrevista na empresa Spectrum (San Antonio, TX).
Entrevista
It was great. Easy. Jsut asked a few questions like what would I do if an angry customer calls and have I ever worked somewhere where another employee and I disagreed on something and how did we resolve it.
Fiz uma entrevista na empresa Spectrum (Flushing, NY).
Entrevista
It was smooth and you know if they like you on the spot so right after interview you get the ball rolling on paper work ro start training.All just be polite and answer the questions.
Perguntas de entrevista [1]
Pergunta 1
About previous experiences and why you want to work for Charter
