Overall, interview process is straight forward. You’ll have a phone interview first with a recruiter, then a phone interview with a supervisor of the department for the position, then an in-person interview. Since the position is primarily customer service, your ability to interact & personality will be critiqued at the in-person interview.

The interview I had was 2 hours; 30 minute meetings with 4 different roles in the department. One was the department head, one was his assistant, and the other two were managers I would be working for. They didn't ask any technical or knowledge questions it was really just sitting and having a conversation and discussing the job a bit. I haven't heard anyone have the same two interview experiences yet.