Started with a Standard Phone Interview followed up by an in person interview a few weeks later. The phone interview mostly involves a conversation about your experience and if it fits the position, The in person interview has 2 interviewers. One person types while the other asks a series of situation and behavioral questions. They also ask about your schedule availability.

I applied for a claims position but was not selected. A few days later received an email from recruiter from Usaa that my skills (2 yrs previous mortgage) matched the position and to Apply if interested. I applied the same day and emailed her. She responded immediately the same day to set up a phone screening. I scheduled for the next week. The gentleman I spoke to asked lots of questions about work history and situational questions. At the end I was invited in for face to face interview that was scheduled 3 weeks away. There was so much to do. Had to take drug test, background check, credit check, And had to get fingerprinted at my local police station and mail off the package. I've never had to do so much just for an interview before but I do understand the necessity considering the position. Interviewed with two very nice women. One asked questions all past experience based while the other typed. In the end I was given thorough description of position hours and company benefits. She told me my information will be scored and sent to the guy who did my phone screening and I will be contacted in 2 days with an answer. Fingers crossed. ..