I applied online and was contacted by a recruiter a few days later. The recruiter, Quynh, was awesome and she was really flexible with scheduling considering she was calling me in London from SF. That call was a walk-me-through-your-resume style screening interview. I tried to relate my experience from my resume to the job description as much as possible, because I was coming from a slightly different background. That call lasted 30 minutes and ended with her telling me the next step -- complete an exercise and submit it to the Boston office. The exercise was time consuming and probably took me an hour on average to craft a solid response to each of the 5 or 6 questions. I had a week to complete it. The questions were interesting and made me think that the job may be a really good fit. (Ex: How would you prioritize the following types of ticket emails... explain your thought process) I submitted the exercise and heard back the next day that they'd like me to Skype with someone in the Boston office. A few days later we chatted over Skype, very informally, and again I walked this person through my resume and explained why I think I'd be a good fit. Why Uber? etc. She also answered lots of questions about the role. This was a video Skype, and it ended with her telling me the next step -- come in to the office and meet the team. The interview in the Boston office was where things changed for me. Unfortunately, we had scheduled my interview a week in advance, and it ended up conflicting with the US vs. Belgium World Cup Knockout match! I showed up for the interview as the game kicked off in Brazil... I checked in at the desk and proceeded to wait 30 minutes before anyone came to interview me. I did get to chat with a few people there during this time, which was nice, and was told a few times that someone would be there shortly, however, I could hear the rest of the office watching the match down the hall. No one invited me to watch, so after 15 minutes of waiting, I went in and watched the game. Another 15 minutes went until they were ready to start the interview. The weird thing was, the interview was held in an unfurnished room with 5 mismatched chairs, no lights and no table. It was really dark. 4 people, mostly current community operations managers, trickled in sat down with their laptops open in their laps. I noticed that one guy was watching the US-Belgium match, and others were sporadically typing away. They asked me about my work-life balance in London, and I got the impression that this position would be 7 days a week, early mornings, bunker down in the office type of deal. They did take the time to answer all of my questions. Finally, I had a 1-1 interview and then another 3-1 panel interview and those were much better experiences than the first one. I left knowing I did not want to work there.

Overall, a good interview experience. I had interviews with the hiring manager, partner team member and HR/recruitment. The process was quite quick and well-organised. Questions were a mix of typical behavourial questions and 'mini' case-style interview questions where I described how I would approach a business related problem.