• What steps do you take to ensure you fully understand the situation? • What approach or style do you take when speaking with her? • How will you ensure she stays motivated? • How will you monitor the performance of your team member going forward? • How do you approach this conversation with your customer? • How do you ensure you understand your customer's needs? • What questions would you ask your customer? • What else would you discuss with your customer to get their full backing for this promotion? • How would you go about growing sales of our ice cream brands in India? • What additional information would you like, and how would you go about getting this? • What innovation or technology do you think is needed to increase sales of ice cream in India? • Which sales channel(s) do you think Unilever should focus on to achieve increased sales in the short to medium term?

What are three smaller functions under CD?