I initially applied online, heard back within a couple weeks, and set up an introductory phone interview. They asked pretty normal questions, like "tell me about yourself," "tell me about your related experience," etc. After that interview, I made it to second round phone interviews, which was difficult. I was asked multiple, complex, difficult questions, relating to various specific functions in Excel, different programs they use to help plan the routes that you'd never hear of outside the airline, etc. They tried to throw ya for a loop, that's for sure!