It was a very long process,it lasted more than 2 months in total, I had 4 different stages with a usecase which was very interesting and insightful but unfortunately they went with a better candidate.

the process started with a 30mins screening with the hr team, which she asked me to introduce myself, and asked questions about how I deal with difficult customers? what being proactive means to me? so kind of basic interview questions. Then another 30 minutes zoom meeting was scheduled with the customer service team Lead, and here too she asked me to tell more about myself, how i deal with angry customers,? how i react to change?and what i know about the company ?.After this stage a long assessment (take home test) was sent to me. I unfortunately didnt pass this stage which is surprising but it was a good experience overall. my advice to you all is to learn about the company principles, thier products, upload the app to get more understanding of thier activity. Ask relevant questions at the end of the interview.